I'm lousy at demanding a refund for poor service. I'm getting better, but like most good girls, I was raised to be a lady, and goodness knows ladies don't make a scene. Right?
Well, I've learned that opening my mouth and demanding better service can be done in a lady-like manner. It doesn't have to be obnoxious or loud. Usually. Of course, there are some people, places, companies that really respond better to rude and obnoxious.
I went shopping with my friend. We were standing patiently in line for the cash register. This old lady with a walker was at the counter demanding a certain kind of candy which evidently was advertised in their flyer. That particular store did not have that kind of candy. The woman refused--absolutely refused to leave or talk to anyone else except the woman at the register. Another clerk came and checked out everybody in line behind that woman. When we left, she was still there adamantly demanding the candy from the flyer. I'm willing to bet that they gave her an equivalent box of chocolates just to get her out of the store. Mission accomplished.
In general, though, I've found that a quiet request for the manager is all that's required. Amazing how anxious they are to fix whatever is wrong. The problem with restaurant fixes is this--by the time they recook your meal, everyone else is finished eating. So then what are you supposed to do? Scarf it down while everyone waits? Bag it up and go home hungry? What's the correct thing to do? Never quite figured that out.
Have you ever stood in one of those return lines after Christmas? Endless, boring, and irritating. I especially love the stores that return defective merchandise back to the shelf. Hey! If that microwave didn't work at my house, it's not likely to work at the next poor sucker's house either! I once deliberately made a small mark on the box of an item I returned. That item vanished and reappeared on the shelf in that store for months. Some times it was there when I passed down that aisle. Sometimes not. I wonder how many times they sold it before somebody just chucked it in the trash.
Well, if you have any tips for wringing the best of service from the places you patronize, please let us know! Everyone have a wonderful, safe, dry weekend!